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Business Analyst - Banking - Halifax or Leds

£340 per day

Yorkshire, United Kingdom

Business Analyst - Banking



6 months initially

Our leading UK Banking client are looking for multiple BAs to join their ongoing telephony programme. This is a customer focused change programme to ensure that contact centres are developed and made as user friendly as possible.

Candidates must have a solid all round BA skill set. Those who have experience within a telephony role or within a contact centre programme will be preferred. The successful person will have an understanding and experience of systems/IT analysis.

The business are looking for experienced BAs, with at least 4 years' experience in an established Business Analyst role within Banking.

Key Skills & Experience

* Banking background;
* Contact centre experience;
* 4 years' minimum in an established BA role within Banking;
* Knowledge of system/IT analysis;
* Business analysis skills - requirements gathering, workshop facilitation, solution; assessment, documentation, stakeholder engagement;
* Excellent communications - both for stakeholder management/engagement purposes, and to work well with colleagues

Contracts will be issued for an initial period of 6 months.

Financial Services, Change Management, Banking, Business Analyst, business analysis, telephony, contact centre, requirements elicitation, requirements validation, requirements management, functional business requirements, non-functional business requirements, process mapping, process analysis, data mapping, data analysis, solution assessment, solution validation, impact analysis, gap analysis, documentation, traceability, implementation, stakeholder management, stakeholder engagement, risk, IT, Agile
Business Change and Transformation
Job Type
Ben Beach
Job ID