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Business Project Manager

£450 - £500 per day

Nottinghamshire, United Kingdom

Business Project Manager / Nottingham / Contact Centre

As a business that is undergoing significant change and transformation, the role of Project Manager is crucial in the scoping and delivery of business critical projects.

Role responsibilities

* Support the delivery of end to end business projects within the Contact Centre as per the Strategic plan
* Produce project documentation to initiate and execute projects e.g. Project Initiation Documents
* Create and manage project plans that cover the scope and deliverables of the project
* Day to day management of the project through all delivery phases, monitoring progress against milestones ensuring all activities are completed on time
* Build effective relationships with key stakeholders and project resources at all levels
* Communicate and report on project status, addressing issues or barriers to progress, escalating as appropriate
* Create and manage a robust risk management strategy ensuring that risks and issues are managed and reported on throughout the project's lifecycle
* Define and measure success metrics and monitor change progress
* Ensure a consistent approach to change control
* Attend external project meetings as required
* Facilitate and document lessons learnt as part of your post implementation review

The required skills

* Ability to create project plans, track & manage risks and report progress
* Experience working with contact centres
* Excellent attention to detail
* Strong analytical skills
* Driven to achieve outstanding results
* An understanding of working within the contact centre industry
* Project management experience or similar (e.g. Account Manager, Change Lead, Contact Centre Manager)
* Prince 2 or equivalent project methodology.
* Microsoft Office with strong focus on Excel (essential)
* Microsoft Project (desirable)
* MS Visio (desirable)
Business Change and Transformation
Job Type
Richard Caccioppoli
Job ID