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Director of Operations - Subscriptions

£800 - £1000 per day

London, United Kingdom

My subscriptions based client, currently undergoing a large transformation, requires an experienced Director of Operations to review current state, transform, organise and manage the operations. The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. The ideal candidate must be competent and able to plan many different kinds of operational activities.

Responsibilities will include:

* Plan and monitor the day-to-day running of business to ensure smooth progress
* Supervise staff from different departments and provide constructive feedback
* Analyse and evaluate regularly the efficiency of business procedures according to organisational objectives and apply improvements
* Liaise with customer support services and organise them to enhance customer satisfaction
* Review financial information and adjust operational budgets to promote profitability
* Revise and/or formulate policies and promote their implementation
* Manage relationships/agreements with external partners/vendors
* Evaluate overall performance by gathering, analysing and interpreting data and metrics


* Proven experience as Director of Operations or equivalent position
* Excellent organisational and leadership abilities
* Outstanding communication and people skills
* In depth knowledge of diverse business functions and principles (e.g. subscription, finance, customer service etc.)
* Experience of building a scalable world class subscription operation which drives up renewals, reduces costs and improves customer satisfaction
* Working knowledge of data analysis and performance/operation metrics
* Experience of working at SLT & Exco level
* Pragmatic
* Self-starter
* Change agent
* Frequent travel and dual location working is a pre-requisite
Business Change and Transformation
Job Type
Dean Corbett
Job ID