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Lead Business Analyst - Halifax

£400 per day

Yorkshire, United Kingdom

Lead Business Analyst - Banking



6 months initially

Our leading UK Banking client are looking for a strong Lead Business Analyst to join a large change programme which looks to improve their contact centre telephony function. This is a role which is challenging and interesting and looks to improve customer experience.

With this in mind, they need individuals who ideally have experience of change within telephony/contact centre/voice bio-metrics. It will also require candidates to have experience within system/IT change.

The business is looking for an experienced Lead BA, with at least 5 years' experience in an established Business Analyst role within Banking.

Key Skills & Experience;

* Banking background;
* 5 years' minimum in an established BA role within Banking;
* telephony/voice bio-metrics/contact centre change;
* Business analysis skills - requirements gathering, workshop facilitation, solution; assessment, documentation, stakeholder engagement;
* Excellent communications - both for stakeholder management/engagement purposes, and to work well with colleagues.

Financial Services, Change Management, Banking, Business Analyst, business analysis, telephony, contact centre, voice bio-metric, IT, project lifecycle, scope, requirements elicitation, requirements validation, requirements management, functional business requirements, non-functional business requirements, process mapping, process analysis, data mapping, data analysis, solution assessment, solution validation, impact analysis, gap analysis, documentation, traceability, implementation, stakeholder management, stakeholder engagement, risk, IT, Agile
Business Change and Transformation
Job Type
Ben Beach
Job ID