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Operational Service Delivery Manager (Relationship Management)

£40000 - £50000 per annum

London, United Kingdom

Our client is a media business within the UK based in London that is looking to appoint an experienced Service Delivery Manager/ Client Relationship Manager. The role will be focused on managing a high-profile contract, delivering operational services across their business. The role is not an IT Service Delivery role, but instead very much focused around operational SLA's and managing the relationship with the client, conducting face to face meetings etc.

This role is responsible for delivery of all relevant services, ensuring the cost efficiency, accuracy and timeliness of services and working with stakeholders to ensure all SLA's are met. You will also be responsible for delivering improvements to processes and services that ensure KPIs are achieved and customer expectations met.

Key responsibilities are;

* Deliver quality plan and key metrics to accurately measure service and provide timely, suitable management information to all stakeholders.
* Responsible for implementing a strategic service driven approach ensuring continual service improvements are realised, measured and shared.
* Responsible for effective engagement and management of stakeholders, internal and or external.
* Regularly review service level agreements and work with stakeholders to deliver agreed SLA/OLA objectives and identify change or project requirements.
* Own the communication process and ensure timely, concise and effective communication with the business for service outage, interruption and or service improvement.
* Assist in the negotiation, representation and resolution of local issues, including contracts, SLAs and change control.



Experience & Qualifications;

* Extensive experience working in a service delivery capacity (non IT).
* Project management skills
* Stakeholder relationship management at all levels
* Experience of account management
* Experience of driving change management
* Experience of implementing quantifiable improvements to service provisions and deliverables.



For more information, please contact Ben Morrison on ben.morrison@investigo.co.uk
Profession
Business Change and Transformation
Job Type
Perm
Recruiter
Ben Morrison
Job ID
20542