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Process Improvement Manager

£650 - £750 per day

UK, United Kingdom

Products, implementation, retail, investment, wealth, policy, process, improvement, protection products, investment products, London



Investigo Change solutions have been engaged to identify a Process Improvement Manager to shape, advise on, and direct an efficiency programme, focusing on the sale and onboarding process with retail investment and wealth products.

To apply you must have -

* Extensive experience of supervising the sale of Protection and / or Investments products
* Experience and knowledge of a variety of distribution channels
* Exposure to change in a heavily regulated environment
* An understanding of change processes, policies, point of sale systems and business objectives
* Experience improving sales processes, customer onboarding and regulatory process
* Strong and effective communication and relationship building skills

Key deliverables and responsibilities will include;

* Implementing an efficiency program looking at the end to end customer journey time when selling investment products
* Delivering across the full project lifecycle and ensuring value is added to customers and employees
* Identify opportunities to automate process
* Collaborating with operational Subject Matter Experts and senior stakeholders across the divisions
* Identifying risks (both project and operational), issues and dependencies and taking suitable steps to mitigate or prevent these
* Ensuring new product, process and system developments meet the needs of customers and employees
* Maximise benefits, and improve the customer overall customer experience

This is an interim role based in the South West paying £650-750pd based on experience, it will be for an initial 6 months with significant chance of extension.



Products, implementation, retail, investment, wealth, policy, process, improvement, protection products, investment products, London
Profession
Business Change and Transformation
Job Type
Temp
Recruiter
Mark Duignan
Job ID
20558