2nd Line Support engineer - Birmingham

Investigo's major client based in Birmingham is seeking an experienced 2nd Line Support engineer to join an existing team.

Main Tasks

• Advises and assists users in solving problems related to hardware, software, networks, and peripherals using available technology
• IMAC service on large user groups User Management, new hire system setups, end user training when necessary
• Analyses basic business needs and recommends ways to optimize PC hardware resources in achieving business objectives
• Provide essential online security advice and support Client Operating system management Patch Distribution, Software and OS Updates on client laptops Progression of larger scope EUC initiatives / programmes (e.g. Win7 to Win10 migration, Office365 implementation)
• Support of implementation and operation of AudioVisual systems within offices Categorize and record reported queries and provide solutions
• Maintain IT equipment storage rooms, computer rooms and working areas in a clean, tidy, organized, safe and professional manner
• Monitors computer systems and network services Hardware and Software problem management
• Support problem identification Escalate, if needed, unresolved problems to a higher level of support

Skills:

• Advanced ability providing quality service and advanced customer service techniques to customers and manage their business needs
• Advanced troubleshooting skills and debugging Advanced understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment. Advanced knowledge of processes and resources required to perform analytical and technical tasks on EUC computer systems, with knowledge of Network/Server/Cloud based systems and IT security
• Ability to physically perform general office requirements (e.g. lifting, moving equipment, installing equipment into Racks, work on cabling under desks/into floor boxes)
• Must be able to perform essential responsibilities with / without reasonable accommodations. Able to lift up to 40 lbs. Regularly required to bend, stoop, etc.
• Good knowledge of Microsoft Windows OS (7, 8, 8.1, 10) - problem debugging, configuring and installing
• Good knowledge of Microsoft Office Suite and Office 365 - operating, problem debugging, configuring and platform management
• Good knowledge of Microsoft Active Directory Users and Computers - operating Good knowledge of Microsoft Exchange - mailbox, resources and groups management Automated software and OS deployment - image capturing, creation and maintaining Basic knowledge of Linux and Mac OS - configuring, installing and problem debugging Good knowledge of Android and IOS - mailbox configuration, apps configuration, etc Good communication skills Team player Flexibility

Advantage:

• ITIL foundation certification Good SCCM 2012 R2 - functionalities, installation, deployment, and software package creation
• Good knowledge of Microsoft Server platforms 2012 R2, 2016 Domain Policies configuration, creation, and implementation Power Shell Scripting
• Good user and client management skills