Business Analyst - FS - Service Delivery

Business Analyst - Client Service - Service Delivery

Payments

Contract - £600 - £650 a day - Inside of IR35 (+ Holiday pay & Employers NI)

Hybrid working - London / Northampton

Business Analyst, service delivery, customer journey, payments, process, transition, stakeholder management, banking, financial services

Our leading FS client are looking for a BA to join it's Payments / Service delivery function to help improve it's service offering to clients. The BA will act as the single BA in the function & will work closely with both sales, service, & the wider project team to understand if ideas for service improvements could be taken into practice.

The business are looking for a candidate with the following experience:

• Business analysis within a financial services organisation
• Some exposure to service delivery, either within a project or hands on service delivery
• Customer / client journey
• Business process mapping

The role will involve:

• Working with stakeholders to define concepts & ideas to improve service
• Working with clients to understand their needs & expectations around service
• Mapping business processes
• Writing customer journeys
• Operating with sales teams to understand validity of new products & services

The BA will act as a key change head within the service area of the business, ensuring that new customer offerings / services are correctly. It requires a BA who can operate without a huge change function behind them to pull together the service team to ensure excellent client products & services.

The role sits inside IR35 however holiday pay is added & the client cover employers NI.

Business Analyst, service delivery, customer journey, payments, process, transition, stakeholder management, banking, financial services