Client Delivery Manager - Insurtech

Posted 09 June 2019
Salary £55000.00 - £60000 per annum
LocationCity of London
ReferenceBBBH88370_1560164417
Contact NameJames Roberson

Job description

Client Delivery Manager - Insurtech - London - 55,000 per annum

My client a leading Insurtech business specialising in Marine market change, are currently looking to hire a Client Delivery Manager to lead the delivery of the company's products and services to its clients.


Key responsibilities:

  • Reporting to COO. Weekly review of progress on all projects with COO. Bringing relevant information to this meeting
  • Project managing the delivery of all products and services to Marine Insurance clients, coordinating with various internal teams to ensure smooth workflow with sensible time lines being imposed and met. Ensure that responsibilities are clear and well understood with all individuals knowing who has ownership of what
  • Identifying potential bottlenecks and, where appropriate, involving third parties to meet client expectations. This includes understanding the delivery potential of partner companies and coordinating with them
  • Ensuring that consultancy projects are clearly identified and that the necessary steps are taken to qualify for remuneration
  • Taking over-riding responsibility in managing selected accounts
  • Working to improve process, identifying gaps, suggesting and implementing improvements
  • Identifying and developing tools to improve the client implementation experience
  • Identifying and escalating any service failures to COO


Required Skills and experience:

  • Experience in working across a multi-skilled organisation
  • Minimum 4 years of experience working as a practitioner in Marine insurance preferable
  • Composure gained through experience in servicing clients
  • Experience in account management, having had your own accounts
  • Quick to learn
  • Keen analytical skills
  • Project management experience
  • Genuine interest in technology
  • Proactive self-starter