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Data Centre Lead
- Posted 15 November 2019
- Salary £300 - £400 per day + Negotiable
- LocationExeter
- Job type Permanent
- ReferenceBBBH96161_1573828796
- Contact NameSean Provins
Job description
Data Centre Site Lead - Exeter
To manage team of 7 shift based staff who complete a multitude of roles with the data center and over the wider global operation.
Technical awareness of al IT platforms is required. This is a managerial role reporting into the Data Centre based in alternate site.
- Those with leading experience of Infrastructure, Servers, Hosting, Applications, Virtualisation, Storage projects extremely desired
- Oversees all shift activities, including approving Time & Attendance, Vacation, Sick and Performance Reviews for direct reports. Makes decisions for the shift/group as required.
- Provides continuous and consistent management reporting on the status of issues, actions, and resolutions.
- Develops, monitors, and identifies opportunities to improve process, procedures, and controls to enhance quality, service, and deliverables.
- Reviews and reports on incident trending and top 10 incidents for remediation. Reviews and reports on incident trending and top 10 incidents for remediation.
- Manages ticketing queues for regular up-dates on a daily basis.
- Manages and reports on severity incident calls and understand operations processes and be able to perform analysis to ensure proper metrics are met; integrates information to develop employee's technical ability.
- Provides and manages support for all systems and applications hosted in the Global Data Centres. Ensures all systems are managed and that all support services meet defined business service levels.
- Maintains compliance to avoid risks of system outages or compromised data.
- Manages multiple operational and infrastructure related projects for related shift/team.
- Monitor assigned incidents and changes, tracks compliance with service management SLA's and provisioning SLA's. Monitors ticketing queues for regular up-dates on a daily basis.
- All work is all undertaken in an ITIL based environment and is operated in a strictly controlled manner via a change and incident management system.
Full job description available upon request