Back to jobs
Desktop Support / Deployment Analyst
- Posted 08 January 2020
- Salary £190 - £200 per day
- LocationCity of London
- Job type Permanent
- ReferenceBBBH97590_1578490730
- Contact NameSean Provins
Job description
Desktop Support / Deployment Analyst (Inside IR35)
Performs installations, trains, maintenance, troubleshoots and repairs of all OpCo desktop hardware/software technologies.
- Performs activations and supports Mobility devices.
- Assists with setup, and operation of audio visual hardware as; required by end user.
- Determines appropriate hardware/software based on corporate policy and end user requirements.
- Responds to incidents within SLA, or within a timely manner; with appropriate level of urgency, and follows up with customers on all issues.
- Escalates incident, and questions to appropriate support groups.
- Supports events, such as infrastructure changes, software releases and BCP etc.
- Provides timely updates to Management about service issues, when appropriate.
- Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves.
- Assists administration and maintenance of non-desktop Technology Infrastructure component's at the request of other Service Towers.
- May assist with, installations, maintenance, troubleshooting and repairs of Office Telephony Systems.
- Uses corporate Incident Management System to record and track all support work.
- Maintains accurate hardware and software record using, Corporate Asset Management System for all corporate assets.
- Performs time tracking tasks, as required.
- May assist with the procurement of hardware and software.
- Supports team's abilities and functions through positive customer relations.
- Contributes to, improvement/enhancement of processes and procedures.
- Gains additional knowledge, and stays abreast of current technologies; through employee and company sponsored training, periodicals, and regular interaction with other team members.
- Performs related duties as assigned by management.
Key Responsibilities
- Provides expert advice and consultation to colleagues.
- Escalates strategic issues and requests through senior on-site manager.
- Manages support for all office infrastructure technologies across all tiers within agreed timeframes, or SLAs.
- Collaborates with peers and Managers to define, enhance, and adhere to defined processes for all operational tasks.
- Maintains relationships with vendors and third-party service providers.
- Ensures the installation, training, maintenance, troubleshooting and repair of Desktop Technology hardware/software is completed according to SLAs.
- Escalates incidents and questions to appropriate support groups.
- Provides input improving processes and maintaining standards.
- Determines appropriate hardware/software based on corporate policy and end user requirements.
- Supports team's abilities and functions.
- Gains additional knowledge and stays abreast of current technologies; through employee/company sponsored training, periodicals, and regular interaction with other team members.
Requirements
- Previous experience within a similar Desktop Support position.
- Ideally graduate or equivalent level education.
- Ideally financial services / insurance industry experience