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Desktop Support Strategy Consultant - End User Support

  • Location London
  • Job type Permanent
  • Reference BBBH113923
  • Salary £65000 - £75000 per annum + plus excellent package
  • Specialisation Technology
  • Posted May 23, 2021

My client a leading financial institution is currently looking for a Desktop Support Strategy Consultant - End User Support Engineer.

This role has some imperative requirements.

The candidate will be expected to drive forward the end user compute experience. This should include desktops, laptops, iPads etc.

They must have clear ideas on strategy that will underpin the growth of my clients Desktop environment.

Clear communication and documentation both at staff and C-Level will be really critical.

Good troubleshooting experience.

Thorough knowledge of supporting the organisation with its transition to Microsoft 365.

*This role requires sound knowledge of Microsoft Windows deployment solutions (such as SCCM, MDT and WDS)*

The ideal candidate for this role will have:

Qualifications/Experience

This role requires sound knowledge of Microsoft Windows deployment solutions (such as SCCM, MDT and WDS)

A degree level qualification in a relevant field

An MCSE qualification is a must have for this position together with experience of the Microsoft 365, MS Teams and Intune Architecture.

Windows Virtualisation services such as VMware, Citrix or Hyper-V

Ivanti End-Point control, security controls and vulnerability management

Exposure to: Any VDI deployments, Mobile Iron or other MDM solutions, Microsoft System Centre or other PC imaging tools, remote support tools, software deployment and packaging.

The Desktop Support Manager is responsible for delivering the technical build, updating and securing their end user devices including, but not limited to:

Desktop PCs and Laptops for both office and remote working.

Group Policies

All application packaging that should include MSI, App-V and Windows 10 Side Loading deployments and support including resolution of routine systems issues

Incident and Service Request Resolution.

Project desktop deliverables.

User profile management.

Remote Desktop Services.

Internet Browsing.

Two Factor Authentication processes.

Service improvements and service transitions.

Patch management.

Printers, scanners and other critical peripherals.

Telephone system including voice software, voice mail and call recording.

Mobile Device Management.

Data Leakage Prevention Solutions.

Active Directory / Azure AD and other identity solutions.

Collaboration solutions such as Confluence and SharePoint

Executive Support

The role reports to the Head of IT Infrastructure and will be a part of a small technical team with exposure to multiple roles and responsibilities including load share with:

Help Desk Analyst - 1st/2nd line issues and escalation, web publishes, etc.

Server Engineer - Backup operations and validation, etc.

Networks Engineer - Patching, access port provisioning, etc.