Digital Business Analyst

Posted 09 February 2020
Salary £55000 - £70000 per annum + Competitive Package
LocationLondon
Job type Permanent
ReferenceBBBH97630_1581271910
Contact NameEdward Gavigan

Job description

Digital Business Analyst - £55,000 - £70,000 - Travel & Hospitality

I am currently working with a global Travel and Hospitality company who operate in B2B, B2C, and B2B2C, environments and continue to invest in the improvement of their customer experience and the systems needed to underpin this.

They are looking for a Digital Business Analyst who will be a vital player in adding value and work to all business need with Digital solutions, to improve customer service and support business growth.

The BA role will perform both business process analysis and system analysis, working closely with the project manager, product owner and business stakeholders to shape projects, elicit requirements and retain ownership of project requirements through to delivery; supporting implementation and the handover of the new systems and processes into business ownership and applications support.

My client requires the following individual:

You will be aware of the impact that IT change will have on the business and will support implementation activities - especially user acceptance testing, and training. Working in a global business, you will often need to solicit requirements from key stakeholders around the world, taking into account where diversity of approach provides true business edge in the local marketplace, while at the same time endeavouring to streamline and improve processes throughout the business.

Experience required:

  • Demonstrable experience working in Digital and/or Ecommerce environment
  • A strong background in working on Digital Projects, gaining full exposure to the project lifecycle
  • Excellent stakeholder management and engagement skills including Business, IT and 3rd Party Vendors.
  • Able to take ownership and responsibility to identify issues and risks and drive stakeholders to resolution and management of these.
  • Knowledge of Agile methodology especially writing and managing user stories
  • The ability to storyboard and lead solution scoping process whilst ensuring all stakeholders are informed and clear on project activity / involvement.
  • Understanding of technical concepts and models is critical.
  • Must be able to communicate at both a technical and non-technical level.