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IT Service Manager
- Posted 22 October 2021
- Salary £450 - £500 per day
- LocationLondon
- Job type Contract
- ReferenceBBBH124686_1634905124
- Contact NameBen Langlay-Smith
Job description
IT Service Manager
Initial 3 months (high chance of extension) - £500 per day (Inside IR35) - Remote
Our London based client in the local Government sector, have an immediate requirement for an IT Service Manager to join on an initial 3-month interim basis.
Purpose of the IT Service Manager role
- Responsible for the overall management and leadership of the service desk function
- Design, develop and implement continuous service improvements
- Responsible for all service desk delivery and responsible for performance of the service desk
- Performance management of the team measured against SLAs and KPIs
Experience required for the IT Service Manager
- Good working knowledge of the ITIL framework
- Experience working in a technically complex IT environment
- Managing and a leading a team of high performing IT support service, with a complex environment
- Track record of achievement leading a high quality, high performing IT service desk function
- Experience in new technologies and supporting these
- Successful delivery into customer focused service delivery
- Proven skills and a track record of achieving service improvement through the adoption of digital technologies