IT Support Consultant

Posted 24 January 2020
Salary £250 - £300 per day
Location
Job type Permanent
ReferenceBBBH98502_1579872637
Contact NameHarrison Bristowe

Job description

IT Support Consultant
Paying £300 (LTD/Umbrella) / £240 (PAYE) Per day
3 months interim
Rickmansworth

Investigo are pleased to be supporting a large, market leading organisation with their search for an IT Support Consultant for an interim period of initially 3 months.

Duties and responsibilities

  • 2nd and 3rd line technical support
  • Accountability for ensuring high levels of service availability, supporting others where necessary.
  • Provide effective, constructive liaison and communication between IT and its customers in a confident manner.
  • Planning, installation, on-going management, monitoring, troubleshooting, and decommissioning for hosting, storage, backups/archiving
  • Manage Major Incidents to an exacting standard, always with the customer in mind.
  • Manage change within the infrastructure owned to a high standard, maximising awareness and minimising disruption to customers.
  • Proactive handling of all related incidents and problems within the IT strategic support tools according to the IT Service Management Policy.
  • Ensure prompt and efficient handling and resolution of related escalations to the satisfaction of IT and its customers.

For more information please contact Harrison on: