Lead Business Analyst - CRM

This is a brilliant opportunity to join a close-knit team who are incredibly passionate about taking the Customer Service to the next level. If you're looking to come into a new role and make a real impact, then this will be perfect for you.

As our new Senior Business Analyst for our Customer Experience and Digital Transformation You'll be reporting into the Lead Business Analyst as well as working closely internally with Programme Managers, Domain Architects and Workstream Leads. The role will also involve working closely with the broader IS community and third parties.

Further responsibilities include:

• Plan and estimate the business analysis activities from problem / opportunity definition, through requirements and business solution design, testing and quality assurance, to business implementation and benefits realisation
• Carry out stakeholder analysis, working with Business Change leads to define stakeholder maps and contributing to the communication and engagement plans
• Manage the risks and issues associated with business requirements definition and ensure that the overall solution remains fit for purpose
• Lead the analysis of the existing business architecture (people, process, technology and information) to comprehensively understand the current business capabilities and processes, identify efficiencies and make recommendations for delivering tangible benefits
• Keep abreast of best practice and innovation within retail and ecommerce, with a focus on the relevant business domain(s). Share knowledge and findings with the broader IS community and business stakeholders.

My client seeks a candidate with the following experience:

• Significant experience in a Senior BA or equivalent position within a multi-channel retail organisation or a leading Management Consultancy.
• You will have led the definition of the business requirements and the business solution design of a major transformation in the domains of Ecommerce and Customer Experience and Relationship Management (CRM)
• Demonstrable experience of defining, planning and managing the business analysis activities of a large retail transformation project
• Strong appreciation for user experience and evidences clear customer focus
• Significant experience of influencing and leading a team of Business Analysts. This includes managing progress, ensuring that timescales are met, and validating the quality of all business analysis deliverables