Major Incident Manager contract role, £250 per day inside IR35. This is a short-term contract engagement to take overall responsibility for the management, resolution, and fulfilment of all major incidents. Working for an award winning services based business that are recognised as a true innovator and challenger in their industry this is a contract opportunity that could lead to longer term contract or even permanent opportunities.
You will be experienced in driving the efficiency and effectiveness of the major incident management processes and able to reference producing and acting upon management information, including SLA performance KPIs and reports to continually improve service quality to customers. You will work closely with your problem management colleagues passing over and integrating all resolved major incidents to the Problem Management process, with suggested next steps and actions to be undertaken.
You will be able to work on a rota basis supporting the core hours of 07:00 - 19:00.