Reward/Payroll Service Delivery Advisor - Contract

HR - Reward Service Delivery Advisor

Pharmaceutical client (open to sector background)

Inside R35 - Up to £304pd

Until end of January '23 initially (potential for temp to perm conversion if of interest to contractor)

ASAP / Early Feb start (no later than mid-Feb, the sooner the better)

Remotely based (however candidates must be prepared to attend occasional team meetings if required so best to be within reasonable distance of Surrey)

*Specific pharmaceutical sector experience is not required. However our client are looking for HR backgrounds, similar environments, matrix based, some experience with SuccessFactors and multi-country experience would also be great. Reward and/or Payroll focused.*

Key Accountabilities:

• Accountable for the delivery of a consistently excellent customer experience in HR Reward query resolution
• Accountable for analysing customer queries that cannot be resolved by an HR Service Delivery Advisor and identifying to whom the request should be escalated to
• Accountable for ensuring that query resolution meets and exceeds agreed service level agreements and internal performance measures
• Accountable for the execution of Reward administrative processes across the scope of services provided by HR Operations
• Accountable for preparation and completion of job evaluations for all Est- C and International countries (EMEA) below GG17 and submission for appropriate internal approval
• Accountable for supporting the delivery of cyclical reward processes including year-end bonus and salary reviews and the execution of administration relating to these processes
• Accountable for ensuring accurate records are maintained for incentive schemes, LTIP & Bonus to ensure smooth year end processing, this includes starter / leaver processing and midyear leaver calculations where required
• Accountable for ensuring year end validation processes are completed in a timely manner

Key Deliverables:

Delivery of Exceptional HR Operations Service Delivery Provision:

• Responsible for the accurate resolution of Reward queries from HR and the wider business
• Deliver sound and accurate process and policy advice, building effective relationships with customers in the process
• Ensure that all customer queries are dealt with in line with agreed service levels and key performance indicators and support the HR Service Delivery Team Lead in reporting on key metrics
• Support and coach customers in completing transactions on the HR portal and other relevant online tools, systems and applications
• Ensure that queries are answered in a professional and efficient manner
• Actively monitor and identify opportunities for improvement across HR policies, processes and knowledge management tools
• Collate and escalate business feedback on HR policies and processes as necessary
• Ensure that risks, issues or concerns are escalate to the HR Service Delivery Team Lead in a timely manner

Execution of Reward Administration:

• Manage the execution of administrative reward activities ensuring that activities are completed in line with agreed service levels and key performance indicators
• Act as first point of contact for employee Pay range allocation queries and pay range classification
• Ensure the accuracy of incentive processing records for LTIP and Bonus schemes , complete any leaver calculations and processing
• Where HR systems are not available - create and maintain a manual employee and position database to support year-end reviews, succession planning, bonus etc.
• Where HR systems are available - perform data changes in the relevant HR systems
• Ensure that all documentation required to support job evaluations are gathered, collated and recorded Complete job evaluations as requested and in accordance with guidance and service level agreements
• Support the Reward Job Evaluation Specialists to complete Job Evaluation activity
• Support the Reward Centre of Excellence in the delivery of year end processes and the administration associated with these processes (including bonus and salary review and execution)
• Support completion of all required year end data validation requirements including the supply of data reports, review of records and liaison as needed with stakeholders
• Monitor reward processes and highlight improvement areas
• Support implementation of reward projects through operational deployment

Experience:

• Experience across core HR functions (e.g. Compensation, Benefits, Performance Management, etc.) with specific experience in HR process design, policy advice and employee administration
• Knowledge of HAY Job Evaluation
• Experience in working within a Shared Service Centre environment
• A broad understanding of the HR employee lifecycle
• Experience in providing HR policy and process related advice and guidance
• Knowledge of continuous improvement within a Shared Service Centre environment

Skills:

• Education - HR Administrator profession
• Fluent in written and verbal business English
• Excellent written and oral communication skills in English
• Proficient with MS office and Outlook
• Excellent Microsoft excel skills including Vlookup, Pivot tables, charts and ability to complete medium level formula
• Excellent organisation skills
• Proactive
• Collaborative with peers and colleagues to drive involvement and engagement

*This will be a one stage interview process via Teams, interviews will be held w/c 24th Jan*