Senior IT Service Analyst

Senior IT Service Analyst

Six-month renewal contract available for a Senior IT Service Analyst based in London paying £400/day. I am looking to on-board candidates immediately. You will accountable for the service life cycle of the technology within the portfolio/function ensuring that all Services are delivered to agreed standard, quality and performance. The role holder is accountable for communicating all process related activities to the relevant parties in a customer focused manner and deal with any issues as they arise.

The Senior IT Service Analyst will provide Level 2 or 3 support and maintenance to ensure technology tools and services are available, up-to-date and secure.

Role:

- Accountable for executing support activities for incident/major incident resolution in order to ensure the service is restored for the business within relevant service level targets.

- Ensuring escalation of any system outages and issues are appropriately managed and dealt with to restore service within agreed service level targets.

- To lead and deliver supplier management and performance related issues to ensure a smooth day to day running of services - work with suppliers on their performance on the services, making sure service contract requirements are fulfilled

- Leading on communications to the business and third party suppliers and project delivery to achieve successful transition and running of the services

- Accountable for recommending service and process improvements to ensure effective handling and correction of defects in the production environments

Experience:

- Demonstrable experience of working in a complex multi-site environment dealing with standard business applications and real time implementation systems.

- Familiarity with JavaScript Code

- Proven track record of development/operations background.

- Well-developed experience of issues and incident management and working within agreed SLAs.

- Track record of managing complex customer relationships and expectations

Please get in contact with tom.malyon@investigo.co.uk for further information