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Service Desk Engineer - 2nd Line

  • Location Sheffield
  • Job type Contract
  • Reference BBBH116141
  • Salary £130 - £150 per day
  • Specialisation Technology
  • Posted April 10, 2021

Investigo Consulting are working on behalf of several clients across the UK who require Service Desk Engineers to be deployed onto various client contracts. The contracts we are looking for Service Desk Engineers for vary in length from 12-18 months at rates of between £120 - £150 per day. Most of these positions are remote, we are also very interested in speaking to Service Desk Engineers based within the East Midlands or South Yorkshire regions for deployment onto client sites when COVID restrictions allow.

Our Service Desk Engineers provide effective and highly competent technical support to a range of customers across a variety of industries. Working as a Service Desk Engineer for Investigo Consulting will offer you variety, providing you with the opportunity of being deployed onto projects of work for customers across the private and public sector from exciting scale-ups to large enterprise level organisations!

You will be surrounded by a set of amazing and dedicated colleagues all focused on providing exceptional service to our customers. On a day-to-day basis you will be resolving a variety of issues for our customers across a wide range of technologies that include Office 365, Exchange 2010+, Windows 10, Active Directory and Windows Server.

We are looking for great communicators able to effectively offer exceptional customer service and manage technical queries in line with our standards and customer specific SLA's. Your main duties will involve resolving 1st and 2nd line technical issues across a variety of communication media including chat, email and phone where you will fully manage a variety of IT incidents and requests ensuring resolution against agreed customer SLA's.

You will have experience operating as a Service Desk Engineer at 1st line, 2nd or 3rd line level, have excellent customer service and communication skills and be able to prioritise your own work to meet SLA's.

We have the need to deploy over 30 Service Desk resources on to a variety of projects, if you are looking for your next Service Desk opportunity please apply today.