Service Introduction Manager/ Service Transition Manager

Hybrid working

Purpose of the role

Ensure seamless Service Delivery transition of critical business services and Products for designated enterprise systems, safely and securely, and with minimal disruption to the business.

Management of all new services and change programmes entering the Infrastructure function.

Lead the strategic framework for Service Introduction based on data and industry best practice.

Deliver management reporting and metrics to measure the effectiveness of Service Introduction. Use of KPI's and reports to provide insight, ensuring success measures are aligned with the mission and objectives

Embrace emerging technologies and solutions to ensure the Service Introduction experience continually evolves to meet the needs of our customers.

Accountabilities

Working in partnership with the business to:

Deliver the strategy for Service Introduction that includes the policy, roles, responsibilities, standards, frameworks and success criteria.
Review and accept inputs such as service design package, raise requests for change (RFC), check transitional readiness and baseline the configuration as a part of planning and coordination for service and transition.
Plan and coordinate the service introduction, including the production of the service introduction plans, reviewing and coordinating with the release deployment plans.
Be a point of contact for support and advice for the transition process along with monitoring and reporting of the progress made.

Identify the risks involved in the projects, manage them and keep them under control, ensuring that the chances of failure are minimised.

Deliver with a focus on value for money, quality services, and supportable solutions.

Key Skills:

Structured and organised approach, proven ability to deliver to time cost and quality.
ITIL
Demonstrates clear leadership and an ability to influence and persuade across the organisation at senior levels, leading by example and aligning stakeholder groups around a common vision.
Collaborative, open working, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the organisation.
Demonstrates and applies a deep understanding of third-party supplier management principles.
Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues