Service Introduction / Transition Lead
- Posted 16 August 2022
- Salary £60000.00 - £70000.00 per annum + Excellent bonus and benefits
- LocationWest London
- Job type Permanent
- Discipline Technology
- ReferenceBBBH134115_1660728892
- Contact NameEsme Barker
Job description
A Service Introduction Manager working for a FTSE100 business and one of the most recognised brands in the UK. This is a fantastic opportunity to join an infrastructure and operations area that is going through exciting transformational change. This will provide you the rare opportunity to really be part of building something and being a pivotal element to a key change programme within a FTSE100.
Accountabilities: -
- Ensure seamless Service Delivery transition of critical business services and Products for designated enterprise systems, safely and securely, and with minimal disruption to the business.
- Manage a portfolio of projects to define O&I requirements.
- Act as a point of support to guide Project Managers (PMs) though the Service Introduction and O&I processes.
- Provide consultancy and support for RFP work.
- Perform post implementation reviews based upon the service introduction activities that have been performed
- Deliver on a number of projects, the breadth and complexity of which will vary depending on experience.
- Ensure that service acceptance checklists are reviewed and signed off by impacted parties.
You will be operating at a senior level of IT leadership, gained in a complex global organisation and have strong experience of working with Managed Service Providers and with Outsourced IT models. You will be able to demonstrate experience of leading a global Service Desk offering delivering change and driving compliance to agree standard processes.
Apply today