Service Support Analyst

Service Support Analyst

Our client requires a Service Support Analyst to be based at their offices in Ipswich. The role will provide customer focused front-line IT support function across several locations and ensure the service we provide is of a consistent, high quality.

Your role and responsibilities as the Service Support Analyst will be:

The role will require excellent customer service skills, a natural aptitude for problem solving and the ability to work in an effective team. Visits to other sites across UK will be necessary on an ad hoc basis.

The candidate must be able to maintain effective contact with a disparate technology team through instant message, phone, teleconference, email, and video conference.

To manage and take ownership of incidents, requests and small projects from first contact to final resolution or escalation Resolution and/or fulfilment of a wide range of requests with an emphasis on resolving on first contact and timely escalation to the Infrastructure, Network teams and 3rd parties where required.

Service Desk Lead

Service and Support Manager

Infrastructure Technical Analysts

Application Support Analysts

SAP Support Analysts

BI Support Analysts

• Exposure to Administration of Phone systems
• Exposure to Application of Build/MDT technology
• ITIL Qualified (Foundation)
• Degree/apprenticeship/BTEC/NVQ Level 3 in a relevant subject

£25000-27500 per annum