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Support Analyst
- Posted 12 December 2019
- Salary £40000 - £55000 per annum + Additional benefits
- LocationReigate
- Job type Permanent
- ReferenceBBBH97160_1576236620
- Contact NameSean Provins
Job description
Support Analyst - Reigate - Leading Insurer
Responsible for resolution of technical problems related to a Pensions Administration System. Apply your technical skills as a member of a focused, technically competent second line technical support team that prides themselves on excellence.
The Role
This position requires a passion for problem solving, and the ability to learn new concepts quickly.
- Experience of supporting Pensions and/or Insurance based system highly desirable
- Efficiently troubleshoot and resolve complex problems in a highly technical environment. Customer issues may be related to database performance, code defects, application configuration, networking, platform and hardware configuration, etc.
- Researches and resolves internal and external user reported issues related to a product or discipline. Gather data, tests and replicate problems. Answers questions related to configuration and operation by testing, reviewing code and/or configuration data (if available) and reviewing documentation
- Use diagnostic tools and/or run tests to resolve problems quickly and accurately.
- Consults with and coordinates the efforts of other technicians to resolve stakeholder issues and questions in a timely manner
- Thoroughly document all cases and communications utilising a case tracking system
- Regularly update stake-holders on ongoing troubleshooting and resolution efforts.
- Document and report application defects to Development teams and influence change by way of software or procedural enhancement where appropriate.
- Participates in technical training programs and self-directed learning. Stays informed of new technology.
- Will be responsible for application software delivery and troubleshoot failure of installations.
Qualifications
- Bachelor's degree in Computer Science or equivalent experience in product/customer support
- Strong technical and troubleshooting experience, including the ability to work under pressure and "think outside the box", diagnose log files, simulate problems, etc.
- Strong Unix and Oracle Database experience.
- Language Knowledge - SQL & Unix Shell Scripting
- Platform Knowledge (Unix, Windows, Apache Web Server Configuration etc.)
- Strong problem-solving skills.
- Strong time management skills.
- Strong interpersonal, written and oral skills.
Experience on the following is a plus:
- Programming skills
- Language Knowledge - PL/SQL, Perl, Python
- Nginx
- Red Hat Linux
- DevOps
- Containers (Docker)