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2nd Line Engineer

  • Location Reigate
  • Job type Contract
  • Reference BBBH136206

2nd Line Infrastructure Engineer

The role will be office based in Reigate for the first 8 weeks then there will be opportunity to work remotely on a rotational basis.

Reports to: IT Infrastructure 2nd Line Team Leader

To deliver products to market, the company employs an in-house IT department that fully builds, develops, tests and supports that proposition.

The IT department contains teams for Infrastructure, Development, Testing, Business Intelligence, and Production Support. The Infrastructure Team requires an additional Infrastructure Engineer to join their ranks.
The role requires someone who holds a wide-ranging technical skillset, works well within a close-knit team, and above all, enjoys the challenge of working with technology.
§ The position sits alongside fifteen other engineers and specialists. As a team, they are responsible for supporting, maintaining, and implementing all aspects of the IT infrastructure of the business
§ This is an excellent opportunity to work closely with a team skilled in all aspects of IT, with decades of experience between them.
§ Fundamentals of the infrastructure include a core of Microsoft technologies across both the desktop and server estate, substantial presence in cloud computing environments e.g. AWS and Azure, enterprise hardware from vendors including Cisco, Fortinet, Avaya and Dell.
§ The model candidate must be enthusiastic and self-motivated, enjoy working in a varied and challenging environment, and preferably have career experience of 2 years+ in supporting Wintel systems and a good understanding of remediating security vulnerabilities.
§ The business model is fully e-commerce that operates 24x7. Supporting the applications and infrastructure that deliver the proposition to market is a key role for the company.

General Responsibilities:
§ Adhere to all IT security policies and assistance in enforcing and monitoring of IT security policies.
§ Understand the requirements of the business and suggest appropriate technologies to help deliver business goals.
§ Perform as a member of the IT Infrastructure Team, working closely with other senior team members, and colleagues across the IT Department (onshore and offshore) in order to support all systems and technical processes.

§ Excellent experience with Microsoft technologies across the board:
o Active Directory and GPO administration.
o Exchange administration.
o Win10 desktop management using SCCM, WDS & WSUS
§ Good general knowledge of networking and technologies:
o The TCP/IP stack.
o Concept of VLANs and firewalls.
o Wireless configurations.
§ Experience in remediating vulnerabilities within a Microsoft environment:
o Scanning tools such as Nessus or Qualys.
§ 2 years+ of 1st line technical helpdesk environment.
§ 2nd line technical support experience.

§ Experience of working within a change control environment or financial institution.
§ Experience in virtualisation platforms such as VMware vSphere and ESX.
§ Exposure to cloud based environments, e.g. AWS, Azure.
§ Exposure to Microsoft Server 2016 - 2019.
§.Knowledge of cloud hosted telephony systems such as Genesys.
§ Exposure to administration of mobile devices, ideally Apple iOS.
§ Scripting ability with PowerShell.

§ Strong communication and customer service skillset is essential in order to effectively communicate to the business and understand their requirements and or issues.
§ Proven analytical and problem-solving abilities.
§ Ability to make sound and logical judgments.
§ Strong interpersonal, written, and oral communication skills. Ability to perform general mathematical calculations.
§ Able to conduct research into issues and process failures as required.
§ Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergencies.
§ Ability to present ideas in a user-friendly language.
§ Highly self-motivated.
§ Keen attention to detail.
§ Experience working in a team-oriented, collaborative environment.
§ Able and willing to work unsocial hours from time to time in order to provide the required service to our customers.