2nd Line Engineer - Inside IR35

Posted 20 May 2024
Salary £250 - £268 per day
LocationReigate
Job type Contract
Discipline Infrastructure and Networks
ReferenceBBBH196802_1716213648
Contact NameChris Brown

Job description

Investigo's major client based in Surrey is seeking an experience 1st / 2nd line suppoer engineer to join an existing team. This is a hybird working patteren with at least 2 days a week onsite.

Responsibilities

  • Provide excellent customer service and be the first point of call for IT support queries from internal staff, this could be via phone, email, Teams, and face-to-face.
  • Take ownership of tracking and remediating security vulnerabilities within a given timeframe.
  • Administer the internal ticketing system and act upon requests for change and system access.
  • Diagnose a wide range of issues, from the user desktop environment to server applications.
  • Be able to spot potential technical vulnerabilities and suggest resolution.
  • Proactively monitor systems and take preventative measures to reduce system downtime.
  • Highlight possible trends from re-occurring incidents.
  • Update the internal knowledgebase with both technical guides for colleagues, and system usage procedures to aid customers.
  • Work collaboratively with parent company & third party support services on diagnosing and troubleshooting issues.

Key skills

  • Excellent experience with Microsoft technologies across the board:
    • Active Directory and GPO administration.
    • Exchange administration.
    • Win10 desktop management using SCCM, WDS & WSUS
  • Good general knowledge of networking and technologies:
    • The TCP/IP stack.
    • Concept of VLANs and firewalls.
    • Wireless configurations.
  • Experience inremediating vulnerabilities within a Microsoft environment:
    • Scanning tools such as Nessus or Qualys.
  • 2 years+ of 1st line technical helpdesk environment.
  • 2nd line technical support experience

Desirable:

  • Experience of working within a change control environment or financial institution.
  • Experience in virtualisation platforms such as VMware vSphere and ESX.
  • Exposure to cloud based environments, e.g. AWS, Azure.
  • Exposure to Microsoft Server 2016 - 2019.
  • Exposure to administration of telephony platforms, e.g. Avaya, Genesys.