2nd Line Support Engineer

Contract and permanent roles available

An exciting 2nd Line Support Engineer opportunity for a rapidly expanding, award-winning business within the health care industry. You will get the chance to work with new technologies embedded into the business and be part of a community.

You will be an experienced Support Engineer with strong knowledge of networking, MS Office Suite and ideally Microsoft Azure.

Key Responsibilities

• To provide 2nd line technical support; answering support queries either on-site or via phone or the Support Platform.
• To provide for 1st line technicians; answering 1st line support queries either on-site or via phone as cover when needed.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To take ownership of user problems and be proactive when dealing with user issues.
• To log and update all calls on the call logging system.
• Documentation creation and maintaining of an up to date knowledge base. Knowledge share with team members.
• Change management planning, creation, delivery and monitoring of changes to our technology.
• Respond to enquiries from staffs and help them resolve complex new or known hardware or software problems.
• To participate in OS imaging and deployment
• Mobile device management (MDM) and administration.
• Office 365 configuration and administration.
• Monitoring and escalating potential network issues.
• Server administration including active directory and management of Group Policy.
• Support users in the profiling of new computer equipment by providing necessary basic training.
• Responsibility of owning problem management for any software or hardware defects.
• To escalate more complex service issues to the Line Manager/Technical Authority.
• To escalate to external 3rd party support where problems cannot be resolved in house.
• Ability to generate and provide reporting data for Support Office and Homes.
• Visit remote sites as needed to provision hands on fixing of issues.

Don't miss out on this great opportunity, apply today.