Change and Release Manager

Change and Release Manager

My client has an exciting opportunity for a newly created role!

Key Responsibilities:

• Create the vision and governance for standard Change Management methods and procedures across the organisation that supports agile methodology and traditional delivery approaches.
• Implementation of a Release management process and reporting across all suppliers and organisations.
• Provide a single point of visibility and control for Change and Releases to enable delivery of all operational services
• Ensure relevant ITIL processes are effective and compliant across internal and external organisational boundaries.
• Ensure Change related issues that span across multiple suppliers are owned and driven to resolution.
• Ensure that a full risk and impact assessment is performed by the appropriate groups for all changes.
• Provide the process to reject unapproved changes and deal with appeals and re-submissions.
• Ensure that adequate testing is carried out on each change and that back-out plans are appropriate.
• Deliver data analysis on Change Management trends and performance.
• Drive Continual Improvement initiatives to enrich performance and service stability.
• Create a release pipeline report and calendar to be distributed to all stakeholders. Provide a centralised view of all releases across all organisations.
• Work with product and release engineers within each organisation to address risks to release deployment, release outcomes and the quality of releases.

This role may require travel and working from multiple sites/locations. Willing and able to travel to participate in meetings, workshops, and other related activities