Back to Job Search

Change Manager

  • Location City of London
  • Job type Contract
  • Reference BBBH135723

Change Manager // Insurance // Organisation Change / Operational Improvement / Operational Excellence // £700 (Umbrella)

Our client a Global Insurer has a requirement for a Change Manager to join their operational improvement programme. This role will help lead the people change management strategy and regional delivery of this clients global Operational Excellence Programme.

Key Responsibilities:

  • Work closely with the People Change, Programme and Transformation Teams and key stakeholders.
  • Provide visible and effective change management leadership by supporting the permanent team on strengthening change capability
  • Gain an accurate understanding of the driving force for the changes - overall business aims and objectives, alongside local business area variances and dependencies
  • Develop and direct the creation of both strategic and tactical change management approaches for a wide range of business improvement initiatives related to the programme.
  • Influence business leaders and key stakeholders, to help them think about people change more strategically
  • Identify and assess people risks and impacts, including anticipated points of resistance, and develop specific intervention mitigation plans.
  • Conduct / direct the creation and analysis of regular people change assessments, including business readiness, gap, training and communications needs, impact / adoption and benefits realisation.
  • Work with business stakeholders, leaders and change champions/agents to prepare affected business areas and colleagues for transition to new ways of working.

Education Skills & Experience Required

  • A minimum of 5 years direct change management / people change experience, including within a large complex organisation and working across multiple functions and business areas.
  • Experience of working in a professional services environment with multiple / global stakeholders and user groups.
  • Experience if work with operations / processing centres and supporting the restructure of business operations to drive efficiency.
  • Knowledge / experience of implementing process automation.
  • Significant knowledge of organisational change management / design, and people change methodologies and approaches.
  • Familiarity with large scale project / programme management approaches, processes and lifecycles.
  • Knowledge of business and process improvement methodology, such as Six Sigma, Lean Six Sigma or similar, also an advantage.
  • Exceptional communication and presentation skills - both written and verbal (individuals and groups)