CRM Project Manager

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Senior CRM Project Manager - (Ideally HubSpot)

£70,000 - £85,000 + Benefits

Flexible - Oxford

Job Overview/Summary:

We are looking to build a high-performance solution delivery team to run the implementation of a CRM solution globally. The scope of the programme includes both technology and business transformation across the domains of Marketing, Business developments and Sales between others.

As part of the CRM Programme team, the CRM Project Manager will play an essential role to drive the day-to-day project delivery activities, and act as hands-on PM.

In this role, the CRM Project Manager will supervise integrated solution design, configuration and development tasks that include not only the technology architecture but also the related business processes and information management required for the design and roll out to be successful. This requires strong leadership of both internal staff and external implementation partner (if any).

Main duties and responsibilities include the following:

• Accountable party for planning, orchestrating, delivering, and sustaining an enterprise-wide CRM solution.
• Facilitate cross-functional work with internal teams and external partners.
• Lead the implementation of new organizational processes aligned with CRM configuration and best practices.
• Pro-actively integrates, monitors and controls project deliverables & schedules and their dependencies, both project related (schedule resource, financials, risks, quality) and non-project (other projects deliverables).
• Drive alignment on scope to ensure commitments are achieved within agreed time, cost, and quality parameters.
• Work with teams to identify, manage, and communicate dependencies that may impact timely project delivery.
• Drive projects towards collaboration, innovation and value that reflects the business strategy.
• Validate financial forecasts and provide on-going reconciliation of resources and other related project expenditures.
• Assess project risk and implement risk mitigation plans in order to reduce potential negative impacts or disruption to the business.
• Define and track project milestones on an integrated, cross-functional delivery plan.
• Support communication plans, education needs, and employee interfaces for successful implementation.
• Serve as project representative to routinely update key stakeholders on aspects of the project, ask questions, propose recommendations and adjustments, and drive attention to key deliverables and tasks.
• Lead project meetings using compelling communication tools and techniques that fit the culture of the organization, and keep key constituents aligned, inspired, and collaborating.
• Develop and maintain the project charter, integrated project plan, resource plan, contingency plan, and related project management artefacts.
• Understand and adhere to Project Delivery framework, enterprise governance structures and utilize standard techniques and processes. Provide continuous improvement feedback/ideas regarding project management processes and governance structures.
• Position may include other duties as determined by the PMO.

Job Requirements:

• 8-10 years of experience related to Global Business systems/CRM implementation, with clear demonstration of progressive achievement and growth in CRM programme.
• Successfully led at least two large, complex, full-lifecycle Global CRM implementations utilizing Hubspot
• 3 to 5 years of leadership responsibility managing midsize to large teams and influencing senior-level management and key stakeholders.
• Bachelor's Degree in Computer Science, Business Information Systems, or related field required.
• Project and/or programme management certification and/or lean process improvement (i.e., Six Sigma) certification preferred but not required.
• Strong experience working as part of/in collaboration with Technology PMOs.
• Will require domestic and international travels.

Skills / Competencies

• Ability to develop strong partnership with the business community and manage stakeholders.
• Self-motivated and a problem solver who can assess and develop strategies for achieving the needs of the user community.
• Effective verbal, written and interpersonal skills. Ability to speak to technical-level staff and develop written reporting and presentational content with level-appropriate messaging up to and including the senior executive level.
• Ability to lead and direct team members
• Encourage and facilitate cooperation, results orientation and collaboration amongst the team.
• Demonstrated ability to work in a matrix environment, particularly in cross-functional teams across multiple lines of business, over whom there may be no direct authority.
• Experience using project management software tools, such as MS Project, and other tools, to effectively lead, manage, monitor and control project activities.
• Excellent project management skills, with demonstrated track record of applying programme management principles, practices and techniques with a strong results orientation.
• Takes calculated risks to achieve desired results.
• Strategic thinker that is energized by complex, multi-faceted problem solving.
• Ability to work in a global environment, with stakeholders located in multiple countries and time zones.

Project Manager - CRM - Hubspot - Salesforce - Professional Services

Project Manager - CRM - Hubspot - Salesforce - Professional Services

Project Manager - CRM - Hubspot - Salesforce - Professional Services