Customer Service Specialist - Investment and Savings

Your role as a Customer Service Specialist within Investment and Savings, is to engage with new and existing clients daily via telephone, chat, and email. With a clear-cut and thorough approach, you will help our lenders and savers to understand our products and ensure that their accounts are set up correctly. You will be building rapport with our clients on a daily basis and gathering feedback ito provide Zopa with a consistent insight into to what lenders and savers would like from Zopa and what they like or dislike about our product offerings

Consistently build relationships and trust with new and existing lenders

You will be in it together and assist with answering calls on our borrower line should this be needed

Whether you are helping new lenders with the account opening process or educating on product offerings and services, you will be passionate about improving the overall lending experience

A quick-thinking problem solver, you will identify issues encountered by our lenders and offer Straightforward explanations and solutions

You will manage your diary effectively, promptly following up with calls and emails

You will remain flexible to perform ad-hoc tasks as and when required by the business

You will attend frequent meetings with Management to provide consistent insight into what's working and what lenders would like

You will be a Customer Champion and understand the importance of treating customers fairly. You will hold a for going the extra mile ito ensure that the customer feels valued

You have the confidence, patience and flexibility necessary to connect with a wide range of people and adapt effectively

You are capable of thinking on your feet and communicating effectively, asking clarifying questions and offering Straightforward explanations to complex issues