EUC Engineer - Fully Remote

Investigo's major client a large financial services company are currently seeing an experienced EUC Engineer to join a new greenfield programme. Working within a team of End user computing engineeers, you will be providing 2nd / 3rd Line support including project delivery, whilst providing 'an escalation point' to existing offshore service desk.

Technical knowledge of End User Computing technologies such as the O365 suite and Intune for management of endpoints. Supporting a diverse user population within UK/I to cover both office locations and remote users. Ability to when needed, manage project work as well as operating as part of a larger team for more complex projects.

This role is fully remote but will require 10% travel to other sites in the north on an infrequent basis including, Manchester, Leeds, Cheshire, Sheffield.

Key Responsibilities

• Production Incident/Problem/Change assessment and resolution
• Be a point of escalation for the service desk, providing high-end technical support as appropriate
• Create and maintain technical documentation
• You have a flexible approach to working as you may be needed to help in other areas as part of larger team effort
• Keep up to date with End User Computing technologies and best practices
• Assist new teammates with setup of endpoints.
• Working alongside Service Desk, Business Users, Senior Management and the Wider IT Technical team.

Key Skills

• Proven experience of working as an End User Computing engineer, Technical Support Specialist, or a related role.
• Exceptional knowledge of working with Windows 10/11
• Azure active directory management
• Modern management of endpoints using Intune.
• Experience working with ServiceNow
• Conditional Access management
• PowerShell scripting
• Excellent communication and interpersonal skills.
• Advance troubleshooting skills
• Tenacious problem-solving abilities to see issues through to resolution.
• Strong research skills to build information on projects and to solve issues.
• Ability to work equally well as part of a team or individually and manage own workload.
• Prioritize and execute tasks in a high-pressure environment.
• Ocassional Travel to client sites.