Head of Resident Operations (Corporate contact center)
- Posted 16 April 2024
- Salary £400 - £450 per day + Inside Ir35
- LocationLondon
- Job type Contract
- Discipline Operational Design & Improvement
- ReferenceBBBH194731_1713339215
- Contact NameSteven Lambert
Job description
Experienced Head of Resident Operations required for an immediate start!
- 3-6 months
- £400-450 per day
- Inside Ir35
- Hybrid working model (London based office)
I am seeking a Contact Center leader with a background in Corporate Contact centre for a London based Local Gov Client.
You will need to:
- support the managers with day to day operations
- support with the improvement programme the client have underway - in particular the re-procurement of their telephony platform and roll out of a chatbot. - 'do-the-doing' rather than re-design the programme.
- strategically manage and develop a professional service area ensuring that the delivery of the service meets all Council, professional and legislative requirements.
The areas of operational responsibility include;
- Corporate Contact Centre including telephony systems and channel shift
- Workforce planning and performance management
- Quality assurance and system and service development
- Delivery of Resident Experience Programme work streams
If you feel you fit the above criteria and would like to discuss further, please reach out on 07711373367 or steven.lambert@investigo.co.uk