IT 1st Line Support Engineer

IT Support Engineer

Investigo is looking to a recruit an IT Support 1st/2nd line engineer for our internal IT team.

We are looking for a bright and hardworking individual who is keen to be part of a fast-paced, entrepreneurial environment. Investigo is growing and with it we are looking for someone to assist our IT support team to the next level. There is a huge opportunity for the right person to gain experience, skills and make a real difference within the business and be part of its continued success.

Main Responsibilities

* Troubleshooting and maintaining end user computing

* Able to work under pressure using our ticketing system

* Support via request tickets and telephone

* Able to fix hardware and software issues

* Should be familiar with Active Directory

* Experience with Windows 10 and Office 2016/2019 and Office 365

* Remote Support

Other Skills:

* Strong Communication Skills

· Punctual

* Good Team Player

* Able to prioritise and work under pressure

* Dependable

* Able to think on their feet

* Able to use initiative and come up with new ways of working

* Can-do attitude

They will have around 1-2 years experience and the opportunity to upskill and move into more of a 2nd line role where they will be able take on more responsibilities and progress there career.