IT Operations Specialist - London - Hybrid working

IT Operations Specialist / IT Support Specialist / Technical Support Analyst - 1st and 2nd line - Banking - London - Hybrid working

Exciting opportunity for an Technical Operations Specialist to join a flexible IT function within a Banking organisation and be responsible for supporting both the IT department and core banking application developers. You'll be the bridge between users, business teams, and technical stakeholders, ensuring seamless day-to-day operations and delivering enhancements to improve service and efficiency.

Key Responsibilities:

• Serve as primary IT liaison - managing incidents and service requests via ServiceNow
• Support PC network/infrastructure
• Provide second‑line support for Office 365, Teams, telephony, AV and dealer turrets
• Deploy software and updates using SCCM; manage AD starter/leaver access and mobile devices
• Support remote working, laptops/desktops, printers (via UniFlow) and network infrastructure
• Maintain IT procedures, consumables, and hardware asset records for CEMEA
• Enforce security standards and support group-wide IT initiatives
• Coordinate with vendors and head office IT to resolve issues promptly
• Document IT processes, update policies, and assist with ITIL/Service catalogue improvements

You will have:

• Solid IT operations/support experience- gained from within a banking or financial services company
• Strong grasp of Windows infrastructure, networking, Office 365, SCCM and ITSM tools
• Confident in handling escalations, troubleshooting complex issues, and working under pressure
• Excellent communicator with stakeholder management skills across projects and vendors
• Flexibility for occasional weekend support
• ITIL certification and SCCM experience are advantageous

Why you'll love this role:

• Be at the heart of our technology delivery in a fast-moving financial environment
• Collaborate across teams-from core banking, development to business analysis and users
• You will have the opportunity to shape and improve the IT operating model and support framework
• Continuous learning and professional development in a regulated, structured setting

Excellent salary and benefits package alongside a warm and welcoming working environment. Apply immediately.