IT Service Desk Manager - Outside IR35

Posted 26 October 2023
Salary £300 - £350 per day
Job type Contract
Discipline Infrastructure and Networks
Contact NameChris Brown

Job description

Investigo's major client is currently seeking an experienced Service Desk Manager to join an existing team on a short term contract.


  • Managing the IT ticket system (Zendesk) and assigning/triaging tickets to the appropriate support staff
  • Monitoring progress and productivity of tickets to chase them through the system to resolution
  • Ensuring that the support team follow the best practices and procedures for handling IT tickets, such as logging, prioritising, resolving, and closing tickets.
  • Communicating with the users and other stakeholders about the status and progress of their tickets, as well as any business-impacting issues or changes in the IT environment.
  • Generate status reports and monitoring tickets for key trends

Key skills

  • Strong background working as a Service Desk Manager / Team leader
  • Experience in Zendesk ticketing system
  • Stakeholder and team management experience
  • Ideally you will be able to work on site in London 2 days a week, but also flexible on finish times up to 7pm to cross over with US hours, but not every day.