Problem Manager - £450PD - Financial Services

Problem Manager - £500PD - Financial Services

I am currently working with a leading global technology consultancy who are looking for a number of Problem Managers to work for a Financial Services business on a project basis. The Problem Manager will play a critical role in identifying, analyzing, and resolving IT problems to enhance our operational performance and ensure the delivery of high-quality services to our clients

Key Responsibilities:

• Lead the Problem Management process, including the identification, prioritization, and resolution of IT problems across the organization.
• Conduct thorough root cause analysis to determine the underlying issues causing incidents and recurring problems.
• Collaborate closely with cross-functional teams, including IT support, development, and operations, to drive effective problem resolution.
• Develop and implement proactive measures to prevent the recurrence of incidents and minimize their impact on business operations.
• Maintain accurate records of problem management activities, including incident trends, root cause analysis findings, and resolution actions.
• Communicate effectively with stakeholders at all levels, providing regular updates on problem management activities and outcomes.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Strong understanding of ITIL framework and its application in problem management.
• Proven experience in problem management within the financial services industry.
• Excellent analytical and problem-solving skills, with the ability to identify complex issues and drive effective solutions.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.

Please make an application if you feel this position would be relevant for you.