Product Designer

Posted 08 July 2019
Salary £500 - £550 per day
LocationCity of London
ReferenceBBBH88783_1562595189
Contact NameCharlotte Bourgaize

Job description

There's never been a more exciting time to join this telecommunications business, and even more so, their Product Design team! They're investing hundreds of millions of pounds into digital and transforming the way they work to create, not just the best digital experience in the telco market, but something that customers talk about as the best in the UK. They believe in empowering their digital superheroes to work autonomously as teams, and to rapidly learn and develop the best routes and techniques to creating customer value.

In this role you will be a part of something really special, something to be proud of. Every day you'll have the chance to positively impact the lives of the millions of customers that engage with the business. To bring them close to the things that matter most to them. This is your chance to join them on their ground-breaking journey.

Some accountabilities include:

  • You will be responsible for being the confident, objective voice of their users - Relentlessly chasing needs-based innovation and producing world class quality experiences
  • Product Design - You will be responsible for ensuring the user is able to achieve their goal easily, in a simplified user journey, with low friction interactions in a way that has a commercial benefit
  • Experience definition and direction - You will be accountable for collaboratively defining the digital experience on major products within the focus area of your squad and considering the impact on all initiatives across the digital channels
  • Design execution & delivery - You will be accountable for translating user needs and business goals into compelling interactive customer journeys
  • Continuous improvement - You will engage with Content Designers, user research & data analysis to ensure their content is evidence based, user centred and continually optimised
  • Commercial approach - You will ensure Copy and Content supports and aligns with the Digital and Consumer strategy and objectives
  • Design Team - You will be a Design team representative and a main point of contact for product owners and product team members on developing a user centred approach to all activities

We are looking for someone with the following skills (as a minimum):

  • Interaction Design & Prototyping - defining the order and experience of the user's activities within the digital touchpoints
  • Visual Design & Finesse - creating interactions into a simple and delightful user interface
  • Information Architecture - ensuring content is findable and usable
  • User Journey Mapping - designing end to end journeys with needs and data at their heart
  • User Research & Testing - discovering issues and needs regular qualitative learning
  • Data Analysis, MVT & A/B Testing - analysing behaviours and appetites using regular quantitative learning
  • Micro Copy & Micro Interaction Design - ensuring each moment is intentionally crafted