Service Designer (ITIL)

Service Designer (ITIL, ITSM)

6 Months - Remote - £650 - £700 per day Inside IR35

Our government client have an immediate requirement for a Service Designer to join on an interim basis. This role is fully remote and inside IR35.

The Service Designer will play a key role in the delivery of a programme that will transform the way service operations deliver IT services.

Responsibilities for the Service Designer

• Understand and practise service design methodologies: user interviews - personas - user journeys - empathy map - service blueprint - storyboards - storytelling
• Use agile tools to understand the needs of service operations
• Operationalize business requirements through meaningful service designs that link into existing ITIL functions
• Work collaboratively with architecture design group
• Evaluate current strategies to ensure service designs are linked to the wider business and IT strategies

Key experience for the Service Designer

• Experience leading a Service Design function
• Ideally have worked in the Government sector
• Demonstrated experience managing multiple service designs across a portfolio of projects
• Process design experience within a large enterprise IT environment, covering the end-to-end operational processes an related systems (ITIL)
• Minimum 5 years' experience of service design
• Formal service design training/ qualification essential e.g. ITIL v3/ v4 practitioner