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Service Designer (ITIL)

  • Location London
  • Job type Contract
  • Reference BBBH130833

Service Designer (ITIL, ITSM)

6 Months - Remote - £650 - £700 per day Inside IR35

Our government client have an immediate requirement for a Service Designer to join on an interim basis. This role is fully remote and inside IR35.

The Service Designer will play a key role in the delivery of a programme that will transform the way service operations deliver IT services.

Responsibilities for the Service Designer

  • Understand and practise service design methodologies: user interviews - personas - user journeys - empathy map - service blueprint - storyboards - storytelling
  • Use agile tools to understand the needs of service operations
  • Operationalize business requirements through meaningful service designs that link into existing ITIL functions
  • Work collaboratively with architecture design group
  • Evaluate current strategies to ensure service designs are linked to the wider business and IT strategies

Key experience for the Service Designer

  • Experience leading a Service Design function
  • Ideally have worked in the Government sector
  • Demonstrated experience managing multiple service designs across a portfolio of projects
  • Process design experience within a large enterprise IT environment, covering the end-to-end operational processes an related systems (ITIL)
  • Minimum 5 years' experience of service design
  • Formal service design training/ qualification essential e.g. ITIL v3/ v4 practitioner