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Service Desk Analyst

  • Location Nottingham
  • Job type Contract
  • Reference BBBH120249
  • Salary Up to £150.00 per day + Inside IR35
  • Specialisation Technology
  • Posted October 11, 2021

Service Desk Engineer

Service Desk Engineer Duties and Responsibilities

  • Resolving 1st and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner.
  • Prioritising, progressing and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales
  • Working on specific IT projects for customers as directed by the Service Management team
  • Any other responsibilities at the line managers discretion

What we are looking for from you

  • Excellent customer service skills
  • Ability to work independently and prioritise own work to meet tight deadlines
  • Ability to work under pressure with competing priorities