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Service Desk Analyst
- Posted 11 October 2021
- Salary Up to £150.00 per day + Inside IR35
- LocationNottingham
- Job type Contract
- ReferenceBBBH120249_1633969748
- Contact NameEsme Barker
Job description
Service Desk Engineer
Service Desk Engineer Duties and Responsibilities
- Resolving 1st and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner.
- Prioritising, progressing and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales
- Working on specific IT projects for customers as directed by the Service Management team
- Any other responsibilities at the line managers discretion
What we are looking for from you
- Excellent customer service skills
- Ability to work independently and prioritise own work to meet tight deadlines
- Ability to work under pressure with competing priorities