Service Desk Analyst

Service Desk Analyst - Tier 1

Permanent

York - Hybrid working - 2 days a week on site

My client is undergoing an exciting IT transformation and as such has a requirement for additional Support in the team.

This role is a great opportunity for a recent graduate or someone looking to make their first step within IT support.

Full training will be provided

Key skills include:

• 1st line support experience working in a similar customer facing role.
• Experience working to and reporting against SLAs
• Knowledge of Windows 10 and Microsoft Office 2016.
• Excellent communication skills, at all levels, with technical and non-technical audiences.
• Provide consistently, excellent levels of customer service.
• Ability to learn quickly and share knowledge with other team members.
• Strong methodical troubleshooting/problem-solving skills.

If you are interested and looking for your next role, please apply with a copy of your CV, or email - emma.mayfield@investigo.co.uk