Service Now Administrator -10 Months - Fixed Term Contract

Investigo's major client is seeking an experienced Service Now Administrator to work on a fixed term contract for 10 months, to join them as part of a global roll out of ServiceNow across IT Service Management and Asset Management capabilities. The ServiceNow administrator will be responsible for the ongoing administration maintenance and support of the ServiceNow capabilities following its implementation. The Service Now administrator will also be responsible for supporting in becoming self-sufficient to deploy future countries and services without the support of 3rd party companies.

• Monitor health, usage and overall compliance of ServiceNow and its applications.
• Assist in building and maintaining internal technical documentation, manuals, policies, and processes.
• Understand how ServiceNow can enable to become more efficient and configure the platform to achieve measurable benefits.
• Coordinate application and platform upgrades; including patches
• Develop, support, and maintain system integrations, specifically e-bonding interfaces with third parties
• Develop systems integrations and process automation.
• Configure and maintain SLA, Service Request catalog items and their associated workflows.
• General support, administration, and maintenance of ServiceNow platform and associated applications.
• Working with multiple domain set-up, differing configurations of ServiceNow based on Business Unit needs
• Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practice

Skills and Experience

• ServiceNow System Admin certification (admin or higher).
• A minimum of 2 years of related work experience.
• Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications.
• Experience in IT service management.
• Ability to analyse, troubleshoot and resolve complex software application related problems;
• Exceptional customer service skills.
• Applies standard methodology, techniques, procedures, and criteria.
• ITIL v3 Certification or ITIL v4
• Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results.
• 3-5 years' experience with ServiceNow administration.
• Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes.
• Experience troubleshooting integration management, security, and application issues.