Service Operations Manager working for a market leader, this organisation is an international organisation and one of the world's best-known brands. This is a brand-new role in the organisation working within a revamped infrastructure and operations team who are now scaling to meet the needs of this ever-growing business.
Reporting into the Head of Service Operations your role will be responsible for the delivery of the global operations centre and key ITIL processes. The business is embarking on a buy over build strategy and as such building ongoing and effective relationships with the supply chain is absolutely key. The span of this role will cover the full remit of services across the organisation including hosting services, network services, end-user, applications and cloud with associated suppliers covering each area. Therefore, rather than having a large internal team your role will be to lead the resources spread across multiple third-party suppliers. You will be pivotal in creating a supplier eco-system built on a "one team" ethos, working on building an environment that drives efficiency's and is always proactive and forward thinking looking at where automation and other advances could be developed and implemented across the business.
You are likely to someone who has a broad technical understanding not necessarily to technical architect level but someone who understands how service eco-systems can be built and how the whole is held together and the inherent inter-dependencies. The 3rd party teams are embedded on-site in the organisation's main south-east office so it is important that you are someone who could spend 3 days a week on-site. ServiceNow and AWS experience is desirable.