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CMDB Manager
- Posted 12 July 2022
- Salary £650 - £651 per day
- LocationLuton
- Job type Contract
- ReferenceBBBH135881_1657630343
- Contact NameMaison Sawyer
Job description
CMDB Manager - IT Service Management Tool - ServiceNow - Contract
- Development of service strategy and are responsible for the design, communication, and enforcement of Configuration Management.
- Development and management of CMDB data governance policy and process
- Establishes CMDB roadmap and reports on milestones and key performance indicators
- Works with vendor partners and ServiceNow administrators to drive configuration item discovery strategy and execution
- Ensure there are documented operational processes to ensure completeness and correctness of configuration item records
- Works with configuration item class/data owners to drive adherence to the process and ensure correctness and completeness of CMDB
- Identify, recognize, and analyse potential CMDB process issues from current and historical data, driving correctness and completeness of CMDB as well as to address staleness and duplicate issues
- Implement audits and help to establish remediation strategies related to findings
- Drives CMDB management communication and documentation
- Implement, develop and Chair the Configuration Control Board (CCB) and advisor to the Change Advisor Board (CAB) and enacts changes as directed
- Assists with training the organisation on CMDB management concepts, policies, procedures.
- Engaged in strategic projects to ensure the CMDB team can deliver required functionality and within project timeframes
KEY SKILLS REQUIRED
- Excellent communicator with demonstrable Relationship Management experience
- Excellent understanding of matrix management.
- Excellent understanding of business goals, ambitions and strategies and be able to translate to the CMDB evolution
- Knowledge of ServiceNow's Common Service Data Model an advantage
- Experience with process design
- Strong business acumen
- Ability to work across diverse organisations and build effective relationships/partnership
Experience Required
- Experience or equivalent combination of education and work experience. With the Change and Configuration lifecycle.
- 3+ years' experience with ITSM tooling with a focus on ITOM, ITSM, and ITBM
- Experience in Service Management, underlying technologies, and direct support of end users
- ITIL v3 practitioner certification or ITIL v4 Foundation
- Experience with integrating with 3rd Party products (examples of but not limited to; CyberArk, Federated CMDB, application monitoring tools, event management)
- Greenfield Implementation Experience
.