Customer Service Administrator

I am partnering with a fast growing business based in Hitchin who are recruiting a few customer service assistants in their dynamic team. They are looking for friendly and proactive individuals who have a bit of customer service experience, who are outgoing and customer focused. Ideally you will need to drive as the location is a little out of the way, but they offer hybrid working of 2 days in the office and 3 from home, on a rotating shift pattern. The key responsibilities include:

• To answer incoming calls, letters, emails and respond to enquiries on social media
• To create customer orders and process payments using the order system
• To handle additional administrative tasks, such as processing return orders, logging product reports and collating departmental reports
• To have a full understanding of their products and the benefits related to the products
• To support the rest of the Customer Service team.

What you'll need to succeed:

• Experience within a Customer Service team
• Strong communication and strong numeracy skills
• Comfortable using the full MS suite and various computer programs such as Shopify
• A can-do attitude and highly flexible to move between tasks
• You demonstrate strong attention to detail and problem-solving skills
• You are a team player - we're a close-knit team!
• You have outstanding planning and time management skills and able to prioritize workload
• You are enthusiastic