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Service Now Administrator

  • Location Egham
  • Job type Contract
  • Reference BBBH125396
  • Salary £45000 - £50000.00 per annum + Pro Rata
  • Specialisation Technology
  • Posted November 09, 2021

Key Results/ Accountabilities expected from role

· Monitor health, usage and overall compliance of ServiceNow and its applications;

· Assist in building and maintaining internal technical documentation, manuals, policies, and processes;

· Understand how ServiceNow can enable the business to become more efficient and configure the platform to achieve measurable benefits;

· Coordinate application and platform upgrades; including patches

· Develop, support, and maintain system integrations, specifically e-bonding interfaces with third parties

· Develop systems integrations and process automation;

· Configure and maintain SLA, Service Request catalog items and their associated workflows;

· General support, administration and maintenance of ServiceNow platform and associated applications;

· Working with multiple domain set-up, differing configurations of ServiceNow based on Business Unit needs

· Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practice

Experience & Expertise

· ServiceNow System Admin certification (admin or higher);

· A minimum of 2 years of related work experience;

· Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications;

· Experience in IT service management;

· Ability to analyze, troubleshoot and resolve complex software application related problems;

· Exceptional customer service skills;

· Applies standard methodology, techniques, procedures and criteria;

· ITIL v3 Certification or ITIL v4

· Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results;

· 3-5 years' experience with ServiceNow administration;

· Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes;

· Experience troubleshooting integration management, security, and application issues;

Skills & Competencies

· ServiceNow Certified System Administrator or ServiceNow Certified Application Developer;

· ITIL v3

· Communication skills - both written and verbal

· Strong self motivation, ability to work independently with little supervision

· Facilitation skills

· Able to manage 3rd parties

· Understanding of IT methodologies in particular DevOps

Desirable Criteria / Qualifications

· ServiceNow System Administrator or Developer

· Delivery of Service Design in an international organisation

· ITIL and/or DevOps accreditation

· Degree educated or equivalent.