Service Now Administrator
- Posted 09 November 2021
- Salary £45000 - £50000.00 per annum + Pro Rata
- LocationEgham
- Job type Contract
- ReferenceBBBH125396_1636462954
- Contact NameKishan Manek
Job description
Key Results/ Accountabilities expected from role |
· Monitor health, usage and overall compliance of ServiceNow and its applications; · Assist in building and maintaining internal technical documentation, manuals, policies, and processes; · Understand how ServiceNow can enable the business to become more efficient and configure the platform to achieve measurable benefits; · Coordinate application and platform upgrades; including patches · Develop, support, and maintain system integrations, specifically e-bonding interfaces with third parties · Develop systems integrations and process automation; · Configure and maintain SLA, Service Request catalog items and their associated workflows; · General support, administration and maintenance of ServiceNow platform and associated applications; · Working with multiple domain set-up, differing configurations of ServiceNow based on Business Unit needs · Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practice |
Experience & Expertise |
· ServiceNow System Admin certification (admin or higher); · A minimum of 2 years of related work experience; · Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications; · Experience in IT service management; · Ability to analyze, troubleshoot and resolve complex software application related problems; · Exceptional customer service skills; · Applies standard methodology, techniques, procedures and criteria; · ITIL v3 Certification or ITIL v4 · Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results; · 3-5 years' experience with ServiceNow administration; · Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes; · Experience troubleshooting integration management, security, and application issues;
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Skills & Competencies |
· ServiceNow Certified System Administrator or ServiceNow Certified Application Developer; · ITIL v3 · Communication skills - both written and verbal · Strong self motivation, ability to work independently with little supervision · Facilitation skills · Able to manage 3rd parties · Understanding of IT methodologies in particular DevOps
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Desirable Criteria / Qualifications |
· ServiceNow System Administrator or Developer · Delivery of Service Design in an international organisation · ITIL and/or DevOps accreditation · Degree educated or equivalent. |