ServiceNow Administrator - FTC - 10 Month contract

Investigo's major client is as part of a large transformation programme and the implementation of Service Now are seeking an experienced ServiceNow Administrator to join the existing team. You will be responsible for the ongoing administration, maintenance and support of the ServiceNow capabilities following its implementation. The role will act as the Project's technical expert for all ServiceNow related issues and be the point of escalation for the internal support admin capability. The Senior ServiceNow administrator will also be responsible for supporting in becoming self-sufficient to deploy future countries and services without the support of 3rd party companies.

Key responsibilities

• Monitor health, usage and overall compliance of ServiceNow and its applications;
• Assist in building and maintaining internal technical documentation, manuals, policies, and processes;
• Understand how ServiceNow can become more efficient and configure the platform to achieve measurable benefits;
• Coordinate application and platform upgrades; including patches
• Develop, support, and maintain system integration's, specifically e-bonding interfaces with third parties
• Develop systems integration's and process automation;
• Configure and maintain SLA, Service Request catalogue items and their associated work flows;
• General support, administration and maintenance of the ServiceNow platform and associated applications;
• Working with multiple domain set up, differing configurations of ServiceNow based on Business Unit needs
• Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practice
• Be the point of escalation for all technical challenges related to the ITSM platform
• Interface with 3rd party supplier at a senior technical level to resolve issues and agree resolution actions

Key Skills

• ServiceNow System Admin certification (admin or higher);
• A minimum of 5 years of related work experience;
• Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications;
• Experience in IT service management;
• Ability to analyse, troubleshoot and resolve complex software application related problems;
• Exceptional customer service skills;
• Applies standard methodology, techniques, procedures and criteria;
• ITIL v3 Certification or ITIL v4
• Ability to analyse raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results;
• 5+ years' experience with ServiceNow administration;
• Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes;
• Experience troubleshooting integration management, security, and application issues;