As we conclude our series exploring key trends across the global Procurement and Supply Chain sectors, it’s clear that transformation is happening at every level - from infrastructure to property to operations. Each area presents unique challenges and opportunities, and understanding these nuances is essential for forward-thinking businesses.
In this third and final part, Lewis Douglas, Building Services Director at Investigo, turns his attention to Facilities Management (FM), a sector rapidly evolving through technological integration, sustainability goals, and workforce transformation.
Market momentum: Tech, sustainability, and smarter spaces
The UK FM market is on a strong growth trajectory, with projections suggesting an increase of nearly $20 billion between 2024 and 2028. This expansion is powered by three core drivers: the widespread adoption of cloud-based systems, growing use of AI and data analytics, and a strong industry-wide shift toward sustainability. Facilities managers are now at the forefront of implementing eco-conscious practices, from energy-efficient building systems to waste reduction initiatives; key contributions toward the UK’s net-zero ambitions.
Technology is reshaping operations across the board. The integration of IoT, AI, and Building Information Modelling (BIM) is not only streamlining efficiency but enabling real-time, data-driven decision-making that is redefining service delivery in the FM space.
People challenges: Talent gaps and the need for new pipelines
Yet, while demand for services rises, the sector continues to grapple with a skills shortage. The average age of a facilities manager in the UK is 49, and many are nearing retirement. With limited awareness of FM careers among younger generations, the talent pipeline remains under strain.
To close this gap, organisations are adopting innovative recruitment strategies, from investing in apprenticeship programs and targeting underrepresented groups to creating pathways for internal redeployment. At the same time, rising wages in maintenance and manufacturing reflect the increasing competition for experienced professionals, making talent attraction and retention more critical than ever.
Shifting landscapes: Outsourcing, hybrid work, and M&A activity
The operational model for FM is also evolving. Outsourcing continues to grow, as businesses lean on specialist providers to handle increasingly complex service requirements. This trend allows organisations to focus on their core functions while maintaining high standards of workplace management and compliance.
Post-pandemic workplace shifts remain a significant influence. The demand for flexible, hybrid-friendly office spaces and more robust health and safety protocols has redefined what facilities management looks like in a modern business. In parallel, the sector is seeing consolidation through mergers and acquisitions. In 2024 alone, companies like OCS and Mitie expanded their reach and service capabilities through strategic deals, highlighting a trend of market maturation and competitive positioning.
Looking ahead
The future of Facilities Management is dynamic and promising, particularly for professionals who bring sustainability awareness, technological fluency, and adaptability to the table. As businesses continue to reimagine how they operate in physical spaces, FM will play a central role in driving smarter, greener, and more efficient environments.
Wrapping up the series
This concludes our three-part series exploring structural shifts across Infrastructure and Civil Engineering, Property and Construction, and now, Facilities Management. Across all three sectors, one theme is clear: those who embrace innovation, invest in talent, and plan for long-term sustainability will be best placed to thrive.
If you've missed any part of the series, you can catch up on:
If you’re ready to future-proof your Procurement or Supply Chain function - whether it’s navigating skills shortages, integrating technology, or aligning with ESG goals - Lewis and the Investigo team are here to support your journey.
