ITrent Application Support Analyst

Experienced ITrent Application support analyst required for an immediate start!

Overview:
- 3-6 months
- Hybrid working
- £448.65 per day Inside IR35
- Immediate start

Duties:
As a Senior Digital Analyst in the ICT Enterprise Systems Team, you will lead on the continuous improvement of a key business critical system - iTrent.
The team maintains and develops systems and solutions to meet the needs of local people, businesses and council staff.
This includes technology which serves some of our most vulnerable residents.
Our mission is to deliver fit for purpose systems and guidance, high standards of accessibility, availability, usefulness and excellent customer service.
We are looking to fill a Senior position primarily to support itrent, our HR & payroll system.

Your key responsibilities will include:
- Support, maintain and develop iTrent and Talentlink. Working as part of a multi-disciplinary product team to improve and integrate technology and other systems in a secure and robust manner
- Support users to get full value from digital tools, helping them find the simplest, most secure way of achieving their goals.
- Ensure systems and services are functional, operational, secure and provide good customer journeys
- Reporting requirements - manage and coordinate the collation of workforce information and analysis, produce reports, datasets and dashboards using a wide range of data
- Liaise with internal teams (e.g. Google support team for SSO deployment) or external software vendors about the development of system enhancements to overcome known problems or fulfil new user requirements
- Develop and improve internal processes between HR and other systems that have touch points in order to streamline the starters, movers and leavers process
- Champion the adoption of best practice and methodologies within the organisation
- Build relationships with key stakeholders to establish best practices in service delivery

If you feel that you fit the above criteria and have relevant experience, please send your CV to steven.lambert@investigo.co.uk