- To collect and process all revenues due, for retained activities, in line with agreed terms and SLA's.
- To build professional and collaborative relationships with clients, and correspond regularly with clients and other stakeholders as required to ensure timely collection of debts and query resolution.
- Arrange and attend client and business unit visits as required.
- Escalate and provide supporting information for any significant disputes or issues and support their resolution, including internal non-compliance.
- To arrange and chair review calls with senior stakeholders and offshore colleagues to maintain engagement with the business units on accounts requiring resolution.
- Develop and manage strong relationships across the end to end collections and resolutions process and work with all relevant shared service teams and business areas to review any overdue debt and resolve on-going issues.
- To support the wider collections and resolutions process for retained activities, and identify any issues or queries for resolution.
- To ensure best customer service is delivered at all times.
- Ensure up to date knowledge of credit collection practices and company policies and procedures.
- To ensure that all relevant company policies and procedures are followed as appropriate and to identify weaknesses in these, or systems, causing issues or concerns, and recommending to line management relevant and appropriate solutions.
- To undertake additional duties in line with capabilities as required.
The successful candidate will possess demonstrable Credit Control experience within a large company. They will be an exceptional relationship builder who has the ability to challenge, and influence at all levels across a business. Previous experience with SAP would be advantageous.
Our Client is offering a salary of £30,000 - £32,000 + Benefits, and they are happy to offer hybrid working (3 days office/2 days WFH)
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